Returns & Refunds
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Returns & Refunds
We want you to actually love this thing. If you don't,
we'll take it back — no forms, no hoops, no awkward
emails about why.
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THE 30-DAY PROMISE
Try System Soothe for 30 days. If your shoulders aren't
lighter, your neck isn't looser, or you just don't love
it — send it back for a full refund.
No restocking fees. No "explain yourself" survey. We
ship and process every return ourselves from Illinois,
so there's no third-party runaround.
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HOW IT WORKS
1. Email us at contact@systemsoothe.com within 30 days
of delivery. Include your order number — that's it.
2. We'll send you a prepaid return label within 24 hours.
3. Drop the package off at any USPS location.
Once we receive it, your refund hits your original
payment method within 3-5 business days.
That's the whole process. No phone trees, no chat bots,
no waiting weeks for a response.
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WHAT WE NEED FROM YOU
• Return within 30 days of delivery
• Include all original components (the unit + charging cable)
• Reasonable condition — used is fine, just not destroyed
We're not going to nitpick. If you wore it for two weeks
and it didn't work for you, that's exactly the kind of
return our guarantee is built for.
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IF YOUR UNIT ARRIVES DAMAGED OR DEFECTIVE
Email us a photo at contact@systemsoothe.com within
7 days of delivery. We'll send a replacement immediately
— no need to ship the broken one back first.
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QUESTIONS?
Email contact@systemsoothe.com. Real humans answer
every message, usually within a few hours.
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